FAQ
Answers for customer accounts, orders, and support.
Start here for the practical questions customers usually ask first.
Can I place a customer order on the web now?
Yes. Customers can now place a laundry pickup and delivery order on the website using the live browser flow.
Can I use the same account in the app and on the web?
Yes. The web account uses the same WDF customer identity so your sign-in stays consistent across supported surfaces.
What can I see after I sign in?
You can place orders, review recent order activity tied to your customer account, and use the support paths linked from the site.
What if I forgot my password?
Use the password reset action on the account page. WDF will send a password reset email to the address tied to your customer login.
Do I still need the app?
The app remains the best mobile experience for order management on the go. The website now gives you a direct customer access point for sign-in, account creation, and order visibility from a browser.
What if I do not see my order?
Make sure you signed in with the same email address used for the order. If the order still does not appear, contact support so we can verify the account mapping.
How do pickup and delivery windows work?
Pickup and delivery windows are based on availability, service area, and operational capacity. Times shown in WDF are targets and may shift when weather, routing, or address access creates delays.
How do I contact support?
Email support@wdfapp.com for customer help. Use legal@wdfapp.com for legal or privacy questions.