Orders and care
From scheduling to clean delivery.
Pickup and delivery windows depend on service area, operating capacity, demand, weather, safety, and address access. Times shown in WDF are estimates.
Before pickup
Confirm the pickup address and instructions, check every pocket, remove valuables and prohibited items, and identify anything that needs special handling. Do not submit hazardous, biohazardous, illegal, or unsafe items.
Tracking and delivery
Use your WDF account for the latest order status. If an address is inaccessible, conditions are unsafe, or nobody is available when required, the order may need to be rescheduled.
Missing items or visible damage
Contact support as soon as reasonably possible after delivery. Include the order number, a clear description, and photographs when they help explain the issue.
Account
Your identity, addresses, and preferences.
Use the same customer identity across supported WDF app and web experiences so orders and account activity stay connected.
Sign in or reset a password
Open the WDF account page and use the password-reset action for the email associated with your customer account. Make sure you sign in with the same email used for your order.
Update account information
Keep your name, phone number, delivery address, access notes, and service preferences accurate. Current information helps WDF coordinate service and reach you about active orders.
Payments
Estimates, final totals, and refunds.
Weight-based laundry is estimated before collection and finalized after weighing. Disclosed minimums, fees, taxes, and eligible promotional credits are included where applicable.
Why the final total can change
By placing an order, you authorize the estimated amount and any difference when the final measured total is higher. When it is lower, the difference is returned to the original payment method.
Refund timing and payment problems
Bank and card processing times can delay when a refund appears. A failed or reversed payment may pause service until the balance or payment method is resolved.
Safety and support
Get the right kind of help.
Use WDF support for account, order, payment, and service concerns. If anyone faces immediate danger, contact local emergency services first.
Report a service or safety concern
Share the order number, what happened, when it happened, and any useful documentation. Do not include payment-card details or other highly sensitive information in email.
Customer terms and privacy
The customer sections of WDF's Terms and Privacy Policy are the authoritative source for customer rights, responsibilities, and information practices.